We are committed to delivering quality apparel with the same designs that you have created on the Site. Our team reviews each order carefully before it goes into production. We may call or email you if we see something that looks out of the ordinary.
If delivered custom apparel differs materially from what you have created on the Site or if garments are deficient (e.g., holes, tears, stains), please contact us within five days of receipt. If we agree that there is a material difference or deficiency, we will reprint your order promptly at no additional charge to you or refund your purchase price.
If you make a mistake with your order, contact us as soon as possible and we will discuss options which are reasonable and positive for all involved.
In some cases, we may ask you to ship your order back to receive a refund.
Any goods returned to us cannot and will not be resold. In order to contribute to sustainability, we donate the majority of returned goods to our chosen charities such as Croix-Rouge luxembourgeoise which are recycled or redistributed for the community.
We do not cover shipping costs to return. Please contact us at +352 27 86 19 02 before making any return so that we can process your return promptly and efficiently. You may also email us at firstname.lastname@example.org.
Please remember to review your design and product size chart before placing your order as each order is customised and cannot be resold.
For whatever reason you are not satisfied, we would be happy to provide exchanges and returns for all items purchased originally from our website TeePlus.lu. The following conditions must be met:
All items must be in their original packaging including intact product tags. All items must be unworn, unused, unwashed and in its original condition. Originals receipts have to be included.
If none of the conditions mentioned above are met, we are unable to process any claims for exchanges or refund regardless of items which have been shipped back to us.